Legal · Consumer Redressal

Grievance Officer

INIC Communications Private Limited (Instalinks Broadband) · As per TRAI Telecom Consumers Protection Regulations

Your Rights as a Consumer

As an ISP licensed under TRAI regulations, Instalinks maintains a three-level complaint redressal system. We are committed to resolving all complaints promptly and fairly. Please follow the levels in order — most complaints are resolved at Level 1 or 2.

01

Level 1 — Call & WhatsApp Support

Response within 3 working days

First point of contact for all service complaints. Call us or send a WhatsApp message — our support team will assist you promptly.

WhatsApp: +91 90090 85666
Landline: 0788 400 6666
02

Level 2 — Email Support

Response within 3 working days

If your Level 1 complaint is unresolved or unsatisfactory, escalate via email with your complaint reference number and account details.

Email: support@instalinks.net
03

Level 3 — Nodal / Grievance Officer

Response within 10 working days

If your complaint remains unresolved after Level 2, you may escalate directly to our Nodal / Grievance Officer.

Name: Manoj Gupta, INIC Communications Pvt. Ltd.
Email: grievance@instalinks.net
Address: Nehru Nagar, Bhilai, Chhattisgarh — 490020
Hours: Mon–Sat · 10 AM to 6 PM

Important Notes

  • Please quote your account number / mobile number in all complaints for faster resolution.
  • Keep a record of your complaint reference number for escalations.
  • Complaints submitted via WhatsApp or email are acknowledged within 24 hours during business days.
  • Service-affecting issues (outages, no connectivity) are treated with highest priority.
  • Billing disputes must be raised within 60 days of the invoice date.

This page is published in compliance with the TRAI Telecom Consumers Protection and Redressal of Grievances Regulations, 2012 and subsequent amendments. · INIC Communications Pvt. Ltd. · UL-VNO ISP Cat-B